When ImmobilienScout24’s CTO, Richard Durnall, asked us to help his team to ‘create the world’s best real estate app’ for iOS and Android we knew this project would be interesting and challenging. We worked closely with the team at ImmobilienScout24 to define what success looked like and identify the KPIs we needed to monitor to keep the project on track.
We knew that search functionality was an important element to get right and delivering a seamless experience between multiple devices was also key. Alongside this, we were tasked with advising on how to optimise the team structure and processes to support the transition of the in-house team to a product focused, high performing delivery team.
You would expect from a company like Novoda that they bring in a high skill set in app product development. What did impress us was the extreme enthusiasm and can-do attitude every single Novoda team member showed from their first day on.
Patrick Gerstenecker, Head of Product Consumer Exprience, ImmobilienScout
As with all our recent projects we adopted a user-centred design approach, with in-depth customer interviews and rigorous testing throughout the process to help us shape the product roadmap.
We trialled different team structures to improve transparency and ownership, utilising the team’s core skillset in the best possible way to help them achieve their objectives.
We adopted agile methodologies throughout all our processes, increasing the speed at which new versions of the ImmobilienScout24 app were shipped from 6-8 weeks to every 2 weeks.
Collaboration is always important for us at Novoda and this project was no exception. We worked with ImmobilienScout24 to develop the mobile product strategy, shared knowledge and made decisions as a team. We operated in a transparent fashion, leading to improved remote capabilities and greater openness throughout the team.
Our improved apps first shipped in Sept 2016 and they have been a huge success, achieving a 4.2 Play Store rating and 4.7 on the App Store. It’s hard to say for sure whether they have achieved ‘world’s best’ status yet, but we think they’re well on their way with exciting new features and meaningful improvements being released every two weeks.
Defined business metrics have become shared goals for all members of the team, creating a unified focus and streamlining decision-making.
Monthly active users increased by 19% while monthly user sessions were up by 35% year on year across both apps.
The map functionality has seen a 78% increase in usage due to the refinements the project team has made.
We helped them shape their in-house consumer experience team to champion user needs. They follow a streamlined, agile process for product delivery and are well-equipped and ready to tackle any future development challenges.
The culture of quality and enthusiasm for doing a great job runs through the Novoda team. They were a positive influence on us and helped us improve our user experience dramatically.
Stephen Hardisty, Head of Technology Consumer Experience, ImmobilienScout